Arlanda Express Adds Luggage Storage to the Journey
Luggage lockers at the Stockholm lounge
Payment success rate
Successful payments/month
Summary
Arlanda Express connects Stockholm with Arlanda Airport, serving travellers whose time in the city extends beyond the train journey. When reopening its lounge at Stockholm Central Station, the operator wanted to give those travellers somewhere to leave their luggage during their visit. For someone with time before a flight or hotel check-in, carrying a suitcase can shape how that time is spent. Temporary storage would give the lounge a practical role in that part of the journey.
Arlanda Express also wanted the service to generate rental revenue. That gave the project two connected requirements: make storage convenient for international travellers, and make the rental model work for the operator. The reopening was an opportunity to bring both into the lounge experience, with a choice of booking methods and pricing adapted to the service Arlanda Express wanted to offer.
Arlanda Express Challenges
Time with luggage
Travellers needed somewhere to leave their luggage while spending time in Stockholm before continuing their journey.
Different booking preferences
The service needed to accommodate international travellers through a choice of on-site and mobile booking methods.
A workable rental model
Arlanda Express wanted storage to generate revenue, with pricing and limits adapted to its own model.
A consistent lounge experience
The booking interfaces needed to reflect Arlanda Express branding as part of the reopened lounge.
A Smarter Solution
Planning & Installation
XBO planned the project in dialogue with Arlanda Express and Keynius, then installed the lockers and locks on site.
Solution & Recommendation
The 44 Luvio lockers offer display or mobile QR booking and contactless payment, with self-service access and prices from SEK 60/hour.
Configuration & Commissioning
Keynius adapted the Smarty and mobile interfaces to Arlanda Express branding and developed a daily price cap. XBO and Keynius handled commissioning.
Why Keynius
Arlanda Express selected Keynius for its versatility and competitive pricing model, supporting the booking choices and pricing rules it wanted to offer.
The Results: Luggage Storage with a Commercial Purpose
Arlanda Express achieved payback within three months of commissioning. From May to August 2026, successful payments averaged 844 per month, with a reported payment success rate of 90%.
- 90% payment success rate: successful payments as a share of payment attempts from May to August 2026.
- 844 per month: average successful payments from May to August 2026, showing regular use of the paid storage service.
- Three-month payback: Arlanda Express recovered its investment within three months of commissioning the luggage storage system.
- Expansion under consideration: Arlanda Express is exploring whether it can free up lounge space for more cabinets.
Conclusion
Luggage storage gives Arlanda Express a paid service for travellers spending time around their train journey. Booking choices and pricing reflect the operator’s requirements. Alongside payback within three months, an average of 844 successful payments per month from May to August 2026 shows continued use. The operator is exploring space for more cabinets. For other transport operators, the starting point is to assess traveller demand, available space, and rental rules together.
Smart lockers for every solution
Contact us now to learn how Keynius can turn your storage problems into practical, profitable solutions.
Related Case Studies
%201.svg){kind=logo}
%201.svg){kind=icon}
