Digitizing the Visitor Experience with Smart Lockers
Annual number of visitors
Can accommodate up to 17,000 visitors
Number of Smart Locker Walls installed
Summary
Hassle-Free Events, Smarter Storage
The Ziggo Dome in Amsterdam is a premier concert venue, welcoming over 17,000 visitors per event. Renowned for outstanding acoustics and state-of-the-art facilities, the venue continually pursues innovations that elevate efficiency, safety and enjoyment.
To maintain its reputation as a world-class destination, Ziggo Dome sought a streamlined storage solution that would enhance the visitor experience.
Ziggo Dome’s Challenges
Long wait times
Long queues formed as visitors searched for coins to operate lockers during busy events.
Coin Inefficiencies
Guests needed €2 coins to open and close lockers, requiring staff to always have change on-hand.
Lost & Broken Keys
Physical keys were often misplaced or damaged, raising maintenance costs and causing delays.
Lost Revenue
The long time spent at lockers meant less time for visitors to visit concession stands.
Overall Staff Inefficiencies
Ziggo Dome staff were forced to spend too much time resolving locker issues, taking them away from tackling more important, high-value tasks.
A Smarter Solution
Discovery
Ziggo Dome discovered Keynius through industry research and sought a modern, cashless locker solution for their venue.
Solution & Recommendation
Keynius proposed a fully digital locker system with QR or PIN access, cashless payments, and real-time management.
Customization & Collaboration
Keynius worked closely with Ziggo Dome’s team to design the locker layout, train staff and deploy 4,608 lockers in one week.
Why Keynius
Keynius stood out for its robust technology, proven results in similar venues and collaborative approach to implementation.
The Results: Improved Efficiency and Guest Satisfaction
The digital locker system dramatically reduced queue times and improved guest satisfaction, while real-time monitoring increased efficiency and cashless payments enhanced financial security.
- Queues shortened as visitors accessed lockers instantly via QR codes or PINs.
- Guests no longer needed coins or keys, simplifying their experience.
- Operational costs fell thanks to real-time monitoring and fewer staff interventions.
- Cashless payments increased financial security and expedited transactions.
Conclusion
By embracing Keynius’ digital locker solution, Ziggo Dome transformed its visitor experience. The cashless system cut waiting times, improved guest satisfaction and delivered operational savings.
The venue gained real-time oversight of locker usage, eliminating reliance on coins and keys while freeing staff to focus on guest service. This successful collaboration demonstrates the value of modernising legacy systems and confirms Keynius as a trusted partner for future innovations.
Smart lockers for every solution
Contact us now to learn how Keynius can turn your storage problems into practical, profitable solutions.
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