Ibis Hotel Geneva Solves Luggage Chaos and Boosts Revenue

IBIS Hotel’s Challenges

Excessive Staff Time Required
‍Ibis staff were overburdened with luggage handling

Guest Experience was Suffering
‍Guests experienced delays and inconvenience at reception

Poor Overall Process & Requirements
‍The traditional luggage room system was inefficient and labor-intensive

A Smarter Solution

Ibis Geneva implemented 29 Keynius smart lockers, providing a self-service storage solution that aligns perfectly with the Ibis brand.

Implementation
‍Self-service lockers available in various sizes - M, L, XL, XXL - with 24/7 guest access.

Easy Guest Rentals
‍Integrated payment system for seamless transactions.

Modern Access Options
‍User-friendly touchscreen interface and QR code access via the Keynius WebApp.

Admin & Data
‍Remote management for Ibis staff to monitor usage and revenue.

The Results: Enhanced Efficiency and New Revenue Streams

The implementation of 993 Keynius smart lockers transformed Paradiso's operations, leading to significant improvements in efficiency, guest experience, and revenue.

• Reduced staff workload and improved efficiency.
• Enhanced guest satisfaction with quick, easy, and independent luggage storage.
• Generated a new revenue stream through locker rentals.
• Data-driven insights into locker usage for continuous optimization.

Conclusion

Keynius smart lockers provided Ibis Geneva with a flexible, efficient, and user-friendly solution that not only solved their luggage storage challenges but also added a new revenue stream.  

The successful implementation has improved the experience for guests and staff, and provided Ibis management with valuable data and remote oversight.