Leading Footwear Retailer Takes Big Step Forward with Click & Collect
51 locker doors installed across multiple retail locations
Number of click and collect orders handled per year
Reduction in staff time spent on order pick-ups
Summary
Modern retail meets digital convenience
A prominent footwear retailer with over 70 stores across the UK transformed its flagship location into an immersive streetwear destination, featuring bold architecture and interactive digital displays. Integrating smart lockers was a key part of the overhaul, simplifying click‑and‑collect and returns.
The locker system aligns with the brand’s dynamic identity, elevating the in‑store experience and positioning the retailer as a leader in experiential retail.
Footwear Retailer’s Challenges
Lengthy Pickup Lines
Customers queued to collect online orders and return items, detracting from the in‑store experience.
In‑Store Staffing Burdenn
Staff spent significant time managing back‑of‑house parcel storage and locating orders.
Underutilised Space
Manual storage of parcels consumed valuable retail space that could be used to display products.
Limited Customer Insights
Traditional pickup processes provided little data on customer behaviour or preferences.
A Smarter Solution
Discovery
The retailer sought a solution that would modernise its click and collect service and align with its brand identity, prompting the search for digital lockers.
Solution & Recommendation
Keynius proposed a smart locker wall using an API to automatically assign parcels and send pickup notifications, allowing customers to retrieve orders at their convenience.
Customization & Collaboration
Store staff were trained to manage the system, freeing them to focus on customer service while the lockers handled pickups and returns.
Why Keynius
Keynius delivered a technology‑driven solution that integrates seamlessly with existing systems, reduces wait times, and gathers data to inform stock, marketing, and sales decisions.
The Results: Faster Pickup and Data‑Driven Decisions
Introducing Keynius Smart Lockers has shortened queues, freed staff from manual parcel handling and yielded rich data on customer behaviour, providing an elevated in‑store experience while making operations more efficient.
- Automated parcel assignment and notifications cut wait times.
- Staff reallocated from parcel handling to customer engagement.
- 30 lockers deployed across UK stores support both collections and returns.
- Usage data informs stock levels, marketing and sales strategies.
Conclusion
By partnering with Keynius to implement smart lockers, this large footwear retailer has reimagined its click‑and‑collect service. Customers now enjoy quick, self‑service pickups and returns, while staff focus on merchandising and customer interaction. The lockers free up space, provide actionable insights into customer behaviour and align perfectly with the brand’s modern, immersive retail environment.
This successful rollout lays the groundwork for future expansions and continued improvements in service and efficiency.
Smart lockers for every solution
Contact us now to learn how Keynius can turn your storage problems into practical, profitable solutions.
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