Smart Lockers for Seamless Guest Stays
Number of times guests used the lockers in 1 year
Self-serve accessibility for guests at all times
Number of Smart Locker Walls installed
Summary
Affordable Luxury with Smarter Storage
CitizenM is a fast-growing hotel brand with 34 properties across Europe, North America, and Asia, aiming to double its portfolio by 2030.
Known for “affordable luxury,” CitizenM continually disrupts hospitality with technology-driven guest experiences.
At its Copenhagen hotel, the brand needed a modern luggage solution that fit its forward-thinking identity while improving both guest convenience and staff efficiency.
CitizenM’s Challenges
Guest Convenience
Guests waited at reception to store or retrieve luggage, creating delays.
Staff Time
Reception staff spent too much time facilitating storage and collections.
Queuing Issues
Manual luggage handling caused queues, frustrating guests during peak hours.
Security Concerns
Traditional processes lacked 24/7 monitoring, increasing the risk of mistakes.
A Smarter Solution
Discovery
CitizenM sought a solution that enabled guests to store and retrieve luggage independently, securely, and without reception involvement.
Solution & Recommendation
Keynius provided an electronic locker wall with 57 lockers of various sizes, operated via smartphone or terminal.
Customization & Collaboration
Staff were trained on the Keynius Admin app, allowing remote locker management via phone or RFID badge.
Why Keynius
Keynius offered 24/7 real-time monitoring, flexible locker sizes, and simple integration with CitizenM’s guest-first model.
The Results: Faster, Safer, More Flexible Stays
The lockers improved guest satisfaction with 24/7 access, reduced staff workload, enhanced security, and introduced optional rental revenue opportunities
- Optional payment module enables rental fees and ROI.
- Locker usage data gives CitizenM insights into guest behavior.
- Guests benefit from independence and real-time access.
- Hotel staff save time and focus on higher-value services.
Conclusion
By adopting Keynius’ smart luggage lockers, CitizenM Copenhagen upgraded its guest experience, freeing staff from manual storage and eliminating reception queues. Guests now store luggage securely, on their own schedule, via smartphone or terminal. Real-time monitoring ensures security and data-driven insights, while optional payment features unlock new revenue.
This partnership supports CitizenM’s vision of blending affordable luxury with disruptive technology, setting a model for future hotels across its global portfolio.
Smart lockers for every solution
Contact us now to learn how Keynius can turn your storage problems into practical, profitable solutions.
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