Transforming Luggage Storage for Busy Travellers
Guests can access lockers 24/7 with a self‑selected PIN
Self‑serve lockers in three sizes
ROI after one year using Keynius
Summary
Modern Hospitality Meets Smart Storage
Premier Inn is a major hotel chain owned by Whitbread, operating more than 850 properties across the UK and Europe. When its first German hotel opened in Cologne’s Media Park, the brand wanted to deliver a seamless guest experience that matched its modern facilities.
Traditional luggage rooms required staff assistance and often created queues, and they wanted to provide guests with quick, independent storage, and free up reception staff.
Premier Inn’s Challenges
Time‑Consuming Luggage Handling
Guests queued at reception to store or collect luggage, and staff spent valuable time managing the process.
Inefficient Space Use
The traditional luggage room occupied valuable back‑of‑house space that could be repurposed for other services.
Limited Access Hours
Guests needed the ability to retrieve luggage outside reception hours, especially in a city popular with late arrivals and early departures.
Security & Oversight
The hotel lacked a secure, trackable system to monitor locker usage and prevent misplacement or theft.
A Smarter Solution
Discovery
Premier Inn, expanding into Germany, needed a self‑service luggage storage system to cut staff tasks and offer guests 24/7 access.
Solution & Recommendation
Keynius recommended smart lockers with a multilingual touchscreen. Guests choose a locker, set a PIN, and store belongings for up to ten hours.
Customization & Collaboration
Keynius and hotel staff collaborated on design and installation. After training, managers operate the lockers remotely via the admin app.
Why Keynius
Keynius supplied a user‑friendly system with remote management, payment integration, and multilingual support that suited an international hotel brand.
The Results: Enhanced Efficiency and New Revenue Streams
The smart locker system gives guests flexible, secure access to luggage storage at any time, streamlines staff workflows, and generates data and revenue opportunities for the hotel.
- 54 lockers accommodate different bag sizes and reallocate automatically after 10 hours.
- Guests enter a self‑chosen PIN, eliminating keys or tickets.
- Reception staff spend less time assisting with luggage, improving service levels.
- Integrated payment features allow the hotel to monetise storage and monitor usage.
Conclusion
By adopting Keynius smart lockers, Premier Inn Cologne transformed its luggage storage from a manual process into a self‑service, data‑driven amenity. Guests now enjoy secure storage at any hour, in their preferred language, without waiting for staff assistance. Reception teams concentrate on hospitality rather than baggage handling, and hotel managers use the admin app to oversee lockers, analyse usage, and set rental fees.
This forward‑thinking approach enhances guest satisfaction, improves operational efficiency, and underscores Premier Inn’s commitment to modernising its services across Europe.
Smart lockers for every solution
Contact us now to learn how Keynius can turn your storage problems into practical, profitable solutions.
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