Support Engineer

As a Support Engineer, you are the first point of contact for customers who have questions about our systems. You assist customers in a professional and solution-oriented way and ensure they can quickly continue their work. You understand that customers reach out because something is not working as expected — and that is exactly what motivates you to analyze and resolve the issue.

Your responsibilities include:

Supporting customers: You provide first-line support to customers, both nationally and internationally. You listen carefully to the customer’s question and ensure it is handled quickly and clearly.

Analyzing problems: You investigate reports and incidents, analyze what is going on, and look for a solution.

Collaborating with colleagues: When a question requires deeper technical expertise, you coordinate with our technical project consultants or developers.

Preparing and testing installations: You assist with testing and preparing new installations so that systems can be deployed smoothly for customers.

Identifying incidents: You carefully document and report incidents so that we can continuously improve our products and processes.

In short: you ensure that our customers can continue to rely on us.

Working in support means you often deal with questions or situations where something does not work exactly as expected. That is why we are looking for someone who stays positive, thinks in solutions, and gets energy from helping customers.

In addition, you recognize yourself in the following:

• MBO (Level 4) working and thinking level
• Preferably several years of experience in a support or IT-related role
• Affinity with IT and software
• Strong communication skills in Dutch and English
• You work accurately and in a structured way
• You are customer-focused and solution-oriented
• Willing to occasionally travel to customers
• You keep your commitments
• You remain calm and positive, even when customers call with a problem
  

Working at Keynius means being part of an ambitious and technically driven team that is building an international product together. We have big plans and work hard on them every day — while maintaining an informal and friendly work atmosphere.

What you can expect from us:

• A challenging role within an innovative organization
• Plenty of room for your own initiative, improvements, and technical depth
• Competitive salary with good secondary benefits
• Opportunities for personal development and training
• Working from our modern office in Sliedrecht
• Enjoyable breaks with pool, darts, and good coffee