Top Desk
TOPdesk is a service management platform used for IT, facilities, asset, incident, and request workflows. In Keynius projects, TOPdesk is relevant when locker activity should create, update, or close service requests, asset handovers, maintenance tickets, or support incidents.
Services
- IT service management
- Facility service management
- Incident and request workflows
- Asset management support
- REST API integration
Industries
- Corporate Workspace
- Education
- Healthcare
- Industrial & Logistics
- Government
Why Keynius + TOPdesk matters
Keynius and TOPdesk are useful together when lockers are part of a managed service process rather than only a storage point. A locker event can support IT equipment pickup, facility requests, repair handling, parcel exceptions, or staff support workflows, while TOPdesk remains the service desk system of record. This helps facilities and IT teams reduce double entry, connect locker activity to tickets, and give users clearer status updates when a locker interaction belongs to a broader service request.
Compatibility
- Keynius Smart Locker Systems
- Keynius Portal/API workflows
- TOPdesk incident, asset, and request processes
- IT and facilities service desks
Access Methods
- SSO
- Web Browser Login
- Mobile App
- PIN
- QR Code
Integration
- REST API
- Ticketing workflow
- Asset/service request integration
- Status synchronization
Best For
- IT equipment lockers
- Facilities requests
- Corporate service desks
- Education campuses
- Healthcare support workflows
Integration Enablement
- Connect locker assignment, pickup, return, or exception events to TOPdesk service processes.
- Use TOPdesk as the place where request ownership, SLA, and user communication remain visible.
- Reduce manual service desk updates when a locker transaction confirms that an item was collected or returned.
Sample Use Cases
- IT laptop pickup lockers linked to a TOPdesk request or asset record.
- Facilities repair parts or keys issued through a locker with ticket evidence.
- Campus service desk workflows where students or staff collect requested items from lockers.
Integration Enablement
Step 1
Define which TOPdesk process owns the locker workflow, such as incident, request, asset, or change.
Step 2
Confirm available TOPdesk API endpoints, fields, statuses, and user identifiers for the integration.
Step 3
Configure Keynius event triggers for locker assignment, open, pickup, return, timeout, and exception cases.
Step 4
Test ticket creation, updates, status transitions, and error handling with sample records.
Step 5
Document ownership for failed syncs, duplicate requests, user notifications, and support escalation.
Technical Requirements
Software
- Keynius platform/API access
- TOPdesk environment with API access
- Defined incident, request, or asset fields
- Approved workflow statuses
Network
- HTTPS/TLS 1.2 or higher
- Outbound port 443 from the Keynius integration environment
- Firewall allowlisting for partner API endpoints where required
- Stable internet connection for locker controllers, payment devices, or access readers in scope
Credentials
- TOPdesk API user or application credential
- Keynius integration token
- Field mapping and test records
- Service desk administrator access
Data and governance
- Use a least-privilege API user
- Keep locker event logs aligned to ticket history
- Define retention and user data handling
- Document exception handling for failed API calls
Need help with the Integration?
Our integration specialists are ready to guide you through the setup process.
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