AFAS goes Live with smart lockers to improve guest experience

AFAS Live’s Challenges

High staffing costs
‍AFAS Live required dedicated staff for the entire show to manage cloakrooms, which is a poor use of staff and budget.

Loooooong Lines
‍Guests were forced to wait in long queues to drop-off and pick-up their personal items, which made for a bad visitor experience.

Lost Keys, Loose Change
‍Keys were being lost by guests every show, and too many guests were still paying with cash and coin, requiring regular staff intervention.

Overall Inefficient Processes
‍Too many logistical bottlenecks would occur during peak times, creating challenges for both the staff and guests.

A Smarter Solution

Keynius was referred to AFAS Live and recommended its proven wired locker system, a solution specifically designed for high-traffic venues like AFAS Live.

Discovery & Assessment
‍Initial engagement included detailed site assessment and planning.

Recommendations
‍Keynius recommended its wired locker system for reliability and real-time management.

Teamwork Mentality
‍Collaboration involved joint planning, iterative feedback, and staff training.

Why Keynius
‍AFAS Live chose Keynius for competitive pricing, modern technology, and proven track record.

The Results: Enhanced Efficiency and New Revenue Streams

The implementation of the Keynius wired locker system at AFAS Live delivered immediate and significant positive outcomes, streamlining operations and vastly improving the visitor experience.

• Guests can easily reserve a locker in advance.
• Reduced staff workload and improved efficiency.
• Enhanced guest satisfaction with quick, easy, and independent storage.
• Generated a new, trackable revenue stream through locker rentals.

Conclusion

Keynius successfully empowered AFAS Live to overcome long-standing operational inefficiencies and enhance the visitor experience through its reliable, low-maintenance smart locker solution. This partnership demonstrates Keynius's ability to deliver measurable results and underscores its value in optimizing high-traffic public spaces.

AFAS Live, as part of the Live Nation portfolio, plans to continue exploring the expansion of the Keynius wired locker system, further solidifying this successful collaboration.