How Paradiso Enhanced Guest Experience & Revenue Growth

Paradiso’s Challenges

Long Wait Times
‍Guests faced up to an hour wait to drop off and collect belongings.

Space Constraints
‍Limited space made it hard to manage crowds and expand offerings.

Lost Revenue
‍Large cloakroom blocked lucrative merchandise booth opportunities.

High Staffing Costs
‍Dedicated staff were required to manage the cloakroom throughout the entire length of a show.

Inefficient Manual Processes
‍Physical tickets and cash transactions led to slower operations, plus a higher risk of lost items.

A Smarter Solution

Discovery
‍Paradiso learned about Keynius from other successful venue implementations in the Netherlands.

Solution & Recommendation
‍Keynius proposed a full-service, wired smart locker system vs. less sustainable battery locks.

Customization & Collaboration
‍Keynius developed custom features for Paradiso, including Crowd Management (location-based QR codes to find nearby lockers to reduce congestion), and a locker reservations module.

Why Keynius
‍Paradiso selected Keynius for its superior functionality, growth potential, connected solution capabilities, and thedurability of wired lockers.

The Results: Enhanced Efficiency and New Revenue Streams

The implementation of 993 Keynius smart lockers transformed Paradiso's operations, leading to significant improvements in efficiency, guest experience, and revenue.

• Self-service lockers drastically reduced reliance on staff, solved long queues, and freed up valuable space.
• Paradiso repurposed some of the cloakroom space for merchandise sales, adding additional revenue.
• Paradiso gained flexibility to implement dynamic pricing based on show length or guest type, increasing turnover.
• Exit times for guests were reduced from one hour to just 15 minutes.

Conclusion

Keynius successfully transformed Paradiso's operational challenges into significant successes, providing a robust, self-service smart locker system t hat enhanced guest satisfaction and created new revenue streams. And as an investment, Paradiso had an incredible 2-mont h ROI payback period and has 18x their ROI, not including any new revenue from merchandise sales.

This partnership underscores Keynius' commitment to delivering tailored, high-quality solutions that drive real results in t he live entertainment industry. The success at Paradiso has also led to ot her major venues like Tivoli, AFAS Live, and Ziggo Dome adopting Keynius.