Modernising Cabin Crew Parcel Pickups
14 smart lockers installed at the Cabin Crew Briefing Centre
More than 50 parcels processed daily for the flight crews
Cabin crew can collect parcels 24/7 using their staff badges
Summary
A New Era for Mailroom Logistics
Etihad Airways is the national carrier of the United Arab Emirates and one of the world’s fastest‑growing airlines. With more than 26,700 employees representing 153 nationalities, the company operates a global network from its base in Abu Dhabi.
To improve mailroom operations at the Cabin Crew Briefing Centre, Etihad needed a modern solution for handling incoming parcels. The goal was to replace open storage racks with secure, self‑service lockers, reduce staff workload, and give cabin crew a better pickup experience.
Etihad Airways’ Challenges
Open Parcel Racks
Parcels stored on open racks lacked security and a professional appearance.
Time‑Consuming Processing
Mailroom staff spent too much time receiving, storing, and handing out up to fifty parcels daily.
Limited Access Hours
Cabin crew needed the flexibility to collect parcels at any time, even outside normal office hours.
Badge Integration
Both cabin crew and mailroom staff required easy access using existing Etihad staff badges.
A Smarter Solution
Discovery
Etihad sought to replace open parcel racks with secure lockers to improve mailroom efficiency and the cabin crew experience.
Solution & Recommendation
Keynius recommended installing fourteen parcel lockers with touchscreen drop‑off, notifications, and RFID badge pickup at the briefing centre.
Customization & Collaboration
Etihad’s facilities team worked with Keynius to design the lockers, integrate workflows, and complete the installation in a timely manner.
Why Keynius
Keynius delivered secure lockers, remote management, and a steel design painted green to complement the mailroom environment.
The Results: Faster Parcel Pickups and Smarter Management
Mailroom staff save time processing approximately 50 parcels per day, cabin crew collect packages around the clock using their badges, and administrators manage workflows remotely and adjust locker usage as needs change.
- Fourteen lockers automate parcel drop‑off and pickup.
- Fifty parcels handled daily without staff assistance.
- Staff badges provide 24/7 access for cabin crew.
- Remote administration and flexible workflows save time and space.
Conclusion
By replacing open racks with Keynius smart lockers, Etihad Airways transformed its mailroom into a modern, secure, and self‑service facility. Cabin crew receive immediate notifications when packages arrive and can collect them at any hour with their RFID badge. Mailroom staff manage users and parcels remotely via the Keynius app, freeing up time for other duties.
The lockers’ clean, green design enhances the space, while data dashboards provide insights for continuous improvement. The project exemplifies how innovative storage solutions can improve efficiency, security, and user satisfaction in aviation operations.
Smart lockers for every solution
Contact us now to learn how Keynius can turn your storage problems into practical, profitable solutions.
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